Return & Exchange Policy

At Rofotus, we strive to deliver high-quality products and a seamless shopping experience.
Please read our Return & Exchange Policy carefully before placing an order.

1. Eligibility for Return & Exchange

We offer exchanges only under the following conditions:

✅ The item is defective, damaged, or incorrect upon delivery.
✅ The item is unused, unwashed, and in its original condition with tags intact.
✅ The request is made within 48 hours of delivery via email at rofotus@gmail.com.

🚫 No Returns:
We do not accept returns for size issues, change of mind, or dislike of color/fabric.
Please check the size guide carefully before ordering.

🚫 No Refunds:
We do not offer monetary refunds.
Only product exchanges or store credits are available.

2. Exchange Process

  1. Initiate Request:
    Email us at rofotus@gmail.com with your order details and a clear image of the issue.
  2. Approval:
    If eligible, we will approve the exchange within 2 business days.
  3. Return Pickup:
    We will arrange a free return pickup for defective or damaged items.
    Ensure the item is securely packed.
  4. Exchange Dispatch:
    Once we receive and verify the returned item, we will dispatch the replacement within 5-7 business days.

3. Legal Disclaimer

By purchasing from Rofotus, you agree to this policy and waive any right to file legal complaints or claims against us regarding returns/exchanges.

  • In case of disputes, the matter shall be resolved amicably via email support.
  • Our liability is limited to the product price and does not cover indirect losses.
  • Customers are encouraged to check their orders upon delivery and report any issues within 48 hours.

We appreciate your trust in Rofotus and aim to serve you with the best quality products and service.

📧 For queries, contact rofotus@gmail.com
🌐 Website: https://rofotus.com
📸 Instagram: https://www.instagram.com/rofotus